October 23, 2008
I hope that this post gets found by people encountering the same problem that I did. So I’m deliberately using the keywords that I searched on. In this post I describe how I solved the problem of installing a T-Mobile software update (which turned out to be in a conflict with Kaspersky’s Internet Security software) and how I fixed the terrible slow upload performance after that.
For a few weeks now I have been bothered by a very annoying problem. T-Mobile Netherlands offered a free firmware update and driver update for their web’n’walk stick. (Contained in a zip found here: web n walk manager upgrade) I was delighted because the description of the update appeared very promising and I was getting tired of the bad performance of the mobile broadband connection under Windows Vista (performance is way better on my girlfriends Windows XP laptop). The zip contained (along with some pdf documentation) a self extracting executable named Superfire.exe. By following the on screen instructions I succesfully upgraded the web n walk USB sticks firmware but after a reboot trying to update the software drivers failed with this error;
“An incompatible standalone version of the speedmanager plus/ByteMobile Client is present on the system. This version must be uninstalled and OS restarted!”
Strange. I never explicitly installed a speedmanager or ByteMobile Client. If it was part of previous T-Mobile software I would have expected it to be easily uninstalled or updated. I started in Windows Vista’s Control Panel’s “Programs and Features” to uninstall everything possible related to mobile internet. With no success.
Inspired by Jürgen Pabel’s succes story I went to regedit to remove every registry key possible related to a ByteMobile client or Speedmanager. (Indeed I found some keys, I removed every key containing “ByteMobile”, “Novatel”, “Option NV”, “GlobeTrotter” or “T-Mobile”.) No success.
At this point I was getting really annoyed. I started looking for a download of the old firmware or drivers. I found a working driver on t-mobile.at (austria) that at least made be able to use the web n walk stick again. Terrible network performance but good enough for web browsing.
Still wishing to solve this problem, I looked for ways to get more information about the microsoft installer failure. I found a way to get verbose logging from the microsoft installer.
msiexec /i webnwalkManager_en.msi /l*v c:\wnw.log
And this produced a 510 lines logfile. With this curious lines 277 and 278.
MSI (c) (04:1C) [12:05:38:939]: PROPERTY CHANGE: Modifying MINSTALLCHECKMSIRETURN.102FE328_B77C_41FB_847C_166244959AAB property. Its current value is ‘0’. Its new value: ‘BM_ERROR_CONFLICT_SOFTWARE’.
MSI (c) (04:1C) [12:05:38:939]: PROPERTY CHANGE: Modifying BMCONFLICTSOFTWARENAME.102FE328_B77C_41FB_847C_166244959AAB property. Its current value is ‘0’. Its new value: ‘Kaspersky Internet Security 6.0’.
netsh interface tcp set global autotuninglevel=highlyrestricted